1. Introduction
ServiceNomad ("we," "us," "our") operates a digital marketplace platform connecting recreational vehicle (RV) owners with independent mobile RV repair technicians. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website, mobile applications, and related services (collectively, the "Platform").
By accessing or using ServiceNomad, you agree to the terms of this Privacy Policy. If you do not agree with our practices, please do not use our Platform.
2. Information We Collect
2.1 Information You Provide
- Account Information: Name, email address, phone number, mailing address, and password when you create an account
- Profile Information: RV make/model/year, vehicle identification number (VIN), service history, and preferences
- Service Requests: Details about requested repairs, descriptions of issues, photos/videos of your RV, location data, and preferred service times
- Payment Information: Credit/debit card details, billing address, and payment history (processed securely through third-party payment processors)
- Communications: Messages exchanged with technicians, customer support inquiries, reviews, ratings, and feedback
- Technician Information: For service providers: business licenses, certifications, insurance documentation, work history, background check results, and tax information
2.2 Information Collected Automatically
- Device Information: IP address, browser type, operating system, device identifiers, and mobile network information
- Location Data: Precise geolocation when you use location-based features, or approximate location derived from IP address
- Usage Data: Pages viewed, features used, search queries, time spent on pages, links clicked, and navigation paths
- Cookies and Tracking: We use cookies, web beacons, pixels, and similar technologies to track activity and store preferences
2.3 Information from Third Parties
- Background check providers and identity verification services (for technicians)
- Payment processors and financial institutions
- Social media platforms if you connect your account
- Marketing partners and analytics providers
3. How We Use Your Information
We use collected information for the following purposes:
- Service Delivery: Match customers with qualified technicians, facilitate bookings, process payments, and coordinate service appointments
- Communication: Send service confirmations, updates, reminders, and notifications about your requests
- Platform Improvement: Analyze usage patterns, conduct research, develop new features, and optimize user experience
- Safety and Security: Verify identities, screen technicians, prevent fraud, investigate violations, and enforce our Terms of Service
- Customer Support: Respond to inquiries, resolve disputes, and provide assistance
- Marketing: Send promotional offers, newsletters, and personalized recommendations (with your consent where required)
- Legal Compliance: Comply with legal obligations, respond to legal requests, and protect our rights and property
4. How We Share Your Information
We share your information in the following circumstances:
4.1 With Service Providers (Technicians)
When you request a service, we share your contact information, location, RV details, and service request description with matched technicians to facilitate service delivery. Technicians are independent contractors and are separately responsible for protecting your information.
4.2 With Service Providers (Business Partners)
- Payment processors (Stripe, PayPal) for transaction processing
- Cloud hosting providers (Vercel, AWS) for data storage
- Background check and identity verification services
- Email and SMS communication platforms
- Analytics providers (Google Analytics) to understand usage
- Customer support platforms
4.3 Legal Requirements
We may disclose information when required by law, subpoena, court order, or government request, or when necessary to protect our rights, prevent fraud, or ensure safety.
4.4 Business Transfers
If ServiceNomad is acquired, merged, or undergoes a business transition, your information may be transferred to the successor entity.
4.5 With Your Consent
We may share information for other purposes with your explicit consent or at your direction.
5. Cookies and Tracking Technologies
We use the following types of cookies:
- Essential Cookies: Required for platform functionality, authentication, and security
- Performance Cookies: Collect anonymous usage data to improve performance
- Functional Cookies: Remember your preferences and settings
- Advertising Cookies: Deliver personalized ads and measure campaign effectiveness
You can control cookies through your browser settings, but disabling essential cookies may limit platform functionality.
6. Data Security
We implement industry-standard security measures to protect your information, including:
- Encryption of data in transit (SSL/TLS) and at rest
- Secure authentication and access controls
- Regular security audits and vulnerability assessments
- Employee training on data protection practices
- Incident response procedures for data breaches
However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security of your information.
7. Data Retention
We retain your information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Specific retention periods include:
- Account Data: Until account deletion, then archived for 7 years for legal/tax purposes
- Transaction Records: 7 years for financial compliance
- Communications: 3 years or as required by law
- Usage Data: Aggregated and anonymized after 2 years
8. Your Privacy Rights
Depending on your location, you may have the following rights:
8.1 General Rights
- Access: Request a copy of your personal information
- Correction: Update inaccurate or incomplete information
- Deletion: Request deletion of your information (subject to legal exceptions)
- Portability: Receive your data in a structured, machine-readable format
- Objection: Object to processing based on legitimate interests
- Restriction: Request limitation of processing in certain circumstances
8.2 California Residents (CCPA)
California residents have additional rights:
- Right to know what personal information is collected, used, shared, or sold
- Right to delete personal information
- Right to opt-out of sale of personal information (we do not sell personal information)
- Right to non-discrimination for exercising privacy rights
8.3 European Residents (GDPR)
EU/EEA residents have additional rights under GDPR:
- Legal basis for processing: consent, contract performance, or legitimate interests
- Right to withdraw consent at any time
- Right to lodge a complaint with supervisory authority
- Data transfers outside EU/EEA use Standard Contractual Clauses
To exercise your rights, contact us at privacy@servicenomad.app. We will respond within 30 days (or as required by applicable law).
9. Children's Privacy
ServiceNomad is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, contact us immediately at privacy@servicenomad.app.
10. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the European Commission.
11. Third-Party Links
Our Platform may contain links to third-party websites and services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.
12. Marketing Communications
You may opt-out of marketing emails by clicking "unsubscribe" in any promotional email or adjusting preferences in your account settings. You cannot opt-out of transactional emails related to your service requests.
13. Changes to This Privacy Policy
We may update this Privacy Policy periodically. We will notify you of material changes via email or prominent notice on our Platform. Your continued use after changes constitutes acceptance of the updated policy.
14. Contact Us
For questions, concerns, or requests regarding this Privacy Policy or our data practices, contact us:
View Terms of Service →